Orders for ready-to-ship products may be cancelled before dispatch. Cancellation requests must be made through our customer support team. For custom-made, personalised, or made-to-order furniture, cancellation may not be possible once production has started, as the product is manufactured specifically according to the customer's requirements.

Returns are accepted only in cases where: (1) The product arrives significantly damaged during transportation; (2) The wrong product or substantially incorrect product is delivered; or (3) The product has a verified manufacturing defect. The customer should notify us within 24 hours of delivery and provide clear photographs or videos of the product, packaging, and damage.

The following products are generally not eligible for return or cancellation after production has commenced: Custom-made furniture; Personalised furniture; Furniture manufactured according to specific customer dimensions or designs; Products modified at the customer's request; and Products damaged after delivery due to improper handling, installation, use, or maintenance.

Furniture made from natural wood, including teak, may have variations in grain, colour, knots, texture, and minor natural characteristics. These are inherent features of genuine wood and are not considered manufacturing defects or valid reasons for return.

After reviewing the complaint, we may, at our discretion, offer: (a) Repair of the affected product; (b) Replacement of the damaged or defective component; (c) Replacement of the product, where appropriate; or (d) Another mutually agreed resolution. The resolution will depend on the nature and extent of the issue.

Where a refund is approved, it will generally be processed to the original payment method after the return or cancellation is verified. The time taken for the amount to reflect in the customer's account may depend on the payment provider or bank.

If a return is approved because of a verified manufacturing defect, incorrect product, or transportation damage, we will determine the appropriate return or collection arrangement. Returns requested for reasons not covered by this policy may be subject to applicable transportation, handling, or other charges.

Customers are strongly advised to inspect the furniture at the time of delivery. If there is visible damage, please photograph or record the condition of the package and furniture before accepting or unpacking the product, wherever reasonably possible.

Please contact our customer support team with: (1) Order number; (2) Customer name and contact number; (3) Reason for cancellation or return; (4) Photographs/videos where applicable; and (5) Any other relevant information requested by our team. All requests will be reviewed individually in accordance with this policy.